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THE INTRICATE FUSION OF VIETNAMESE AND FRENCH BEAUTY
POLICIES & GUARANTEES:
All our policies are designed to maintain a high level of service as well as providing all our guests with a safe and welcoming environment.
We always want our guests to fully enjoy and immerse themselves in the "SAVOIR-FAIRE" experience.
Our policies enable us to work efficiently and transparently, so our guests receive not only an outstanding hair service, but an overall indulgent experience.
Consultation and appointment:
Consultations are complimentary for all services.
Clients are unable to bring someone along to their appointment who is not getting their hair done. This policy ensures optimal service and a professional atmosphere in our salon.
Pricing:
Prices on our website are an estimate only. Extra will be charged for longer/thicker lengths.
Prices are from and established on consultation.
Prices are in VND.
Student:
Students who study in Vietnam and show their student card will receive 20% discount on haircut services.
Cancellations:
Cancellations or rescheduling of appointments to be made 24 hours prior to your appointment date and time.
Arriving late:
We reserve the right to reschedule your appointment if you are more than 15 minutes late.
Dissatisfied:
Not satisfied with the outcome of your service? Let us know within 5 days of your appointment to redeem a complimentary touch up.
Redo and refund:
We take pride in and stand by our work at SAVOIR-FAIRE. If you are unsatisfied we would appreciate it if you would consult and communicate with your stylist and together come up with a solution.
All quotes via email, phone, or other online communication are an estimate and may not be the final cost. If you require a more accurate quote please book a complimentary consultation with one of our stylists or at your appointment, please ask your stylist prior to commencing service for a full quote.
SAVOIR-FAIRE does not refund or redo at zero cost if you change your mind on a service that has had a full consultation. Our priority is to make sure each and every client loves their hair, if you leave happy and loving your new style, we do not accept responsibility for any change of mind upon leaving the salon. In the unlikely event that a service has not turned out as you and your stylist consulted, this must be redone within 5 days of your initial appointment.
If a client is unhappy with the results of a service, has consulted with and received a redo, and is still not happy, SAVOIR-FAIRE will use reasonable and fair judgment on any decision to refund the client a maximum of 50% of service costs. Services performed at SAVOIR-FAIRE will not carry any guarantee if the client is not using professional products as recommended.
SAVOIR-FAIRE will not refund for services performed elsewhere to rectify or change the outcome of services originally performed at our salon. We reserve the right to correct any issues in-house before a refund is offered, given there is the basis to do so at our discretion.
Offers & conditions:
The management of SAVOIR-FAIRE reserves the rights to change the pricing, as well as terms and conditions, of all advertised promotional offers without prior notice.
Dog friendly:
We are a dog friendly salon, we even have one little pug. You are welcome to bring your beloved furry friend, so long as they are well behaved.
This is the House of Love, Happiness and Respect. Don't bring negativity. Leave your stress, your frustrations and your neuroses outside.😊
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